We have developed our policies our customer convenience as our priority.
Please review our policies carefully, especially if you choose to special
order any of our products. If you would like to learn more please select
from the following subject:
|Hours of Operation
9am to 5pm Monday through Friday
Closed Saturdays and Sundays
|Showroom: 26273 Twelve Trees Lane Suit D
Mailing: PO Box 2067
Poulsbo, Washington 98370
Toll free: 1-888-300-2059
Special Order Policy
Special Order Policy (for items not in stock, or special requests-except table settings)
Do to the uniqueness of our product lines, we are often limited to the quantity's which can be produced in a given time, as well as the quantity which we may have stock. Although Higuera imports is known for keeping a large inventory and having continual container shipments during year of these prized and beautiful items, you may on occasion find items which are out of stock. We do offer a 30 day unconditional return policy (except shipping charges). We like to offer this service to our customers as we understand that you may often feel more comfortable seeing the item before committing to the purchase, we will make every effort within our control to honor our customer's requests.
Return Policy for special orders:
- Even though your special order is being made expressly for you by our artists, we will except returns on the same store guidelines as our regular return policies. (table settings will be dealt with on a case by case basis)
Lead-time on Special Orders:
- As all table special orders are custom made by our artist, please expect to wait three to six months for your individual requests to be completed. If we do not deliver within the written delivery date on your invoice you will not be responsible for the purchase, unless you would like to proceed with the order.
- Custom tables sizes and styles will be looked at on a case by case basis
- We will keep in touch with you during the waiting period with updates as we are informed from the artists. When your order has arrived, we will notify you unpack, inspect, and prepare it for pick up or delivery then contact you to confirm your availability for receipt of the shipment or pickup
When you place an order with us, we request your name, billing address, shipping address, credit card number and expiration date, and email address. We consider this information to be private/confidential, and we only keep your credit card information long enough to complete your transactions. We use a fully encrypted SSL web server for all of your transactions with Higuera Imports. Please ensure your web page shows the lock Icon in the lower right hand corner to ensure there are no server problems. Any information you provide to Higuera Imports will be kept by in complete confidence. We will not share any information with anyone, under any circumstances.
The communication of your credit card and other personal information with us are secured and encrypted using the latest technologies and industry standards. You can be assured that the information you are passing to us will be secure during its transmission and after its receipt by us. Always ensure the lock symbol is clearly shown on your toolbar below when doing transactions.
If at any time you have a question or concern about your personal data or information or the procedures we use to protect that information, please contact us immediately.
Our customers are our greatest priority at Higuera Imports. Our courteous staff is available for your every need. Please contact us by email or by phoning us at 1-888-300-2059 if you prefer.
Your order will be shipped within three business days or we will advise you if there are circumstances that will delay us from completing this obligation. We ship insured via FedEx and we can also ship overseas.
Merchandise can be exchanged for 30 days from time of purchase with original packing and receipt, after 30 days we will exchange merchandise for store credit only. Return shipping for damages is Higuera Imports responsibility; otherwise customer pays the return shipping costs.
Please contact us about changes or deletions of addresses for our mailing list. This is a confidential list for our use only
Shipping Instructions, Returns
This information covers shipping instructions for all our products
SHIPPING is through common carrier for larger items. For smaller items we use FedEx. Shipping rates are for the continental United States only. Please call us for overseas shipments, Hawaii, Puerto Rico, Alaska and Canada.
COST of Shipping is based on weight or volume (dimensional weight). To simplify calculation of this rate, an appropriate figure for the weight or dimensional weight has been entered for each product. Example if a chair weighs 40 lbs, the cost to ship will be 40 X Rate per pound (which is $1 at the moment of writing) = $40.0 plus a handling charge of $ 5.0.
All items are shipped FOB Poulsbo, Washington USA. You are responsible for receiving the shipment. If the carrier cannot make contact with you, the shipping liability is yours, since the shipping organization has performed their service (of getting the goods to you). If you need special arrangements please contact us or the shipping organization to try and accommodate your requirements.
PLEASE NOTE ALL DAMAGE IMMEDIATELY, AND REPORT IT TO Higuera Imports immediately... If you are returning merchandise that was received damaged, you must notify Higuera Imports within 3 days of receiving your damaged items so that a claim may be filed with FedEx.
ALWAYS PLEASE SIGN THE RECEIPT "SUBJECT TO INSPECTION FOR CONCEALED DAMAGE".
Higuera Imports will first try to repair or replace the damaged merchandise. If that is not possible due to lack of stock, an appropriate refund or adjustment can be made.
If an item is not in stock, we will notify you immediately. All Back Orders are kept open and shipped unless expressly cancelled by the customer in writing.
No items will be accepted back without prior Return Authorization. Please obtain a Return Authorization by calling or e-mailing us before returning ANY merchandise. Please return all materials in original NEW condition and original packing to avoid damage and to receive a full Product refund. If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded. No returns will be authorized beyond thirty (30) days after receipt of merchandise. After 30 days the item will be treated as credit only. No returns will be authorized for permanently assembled or damaged items.
In the event of a return please:
a) Contact Higuera Imports at the following: phone 360-779-4050 or fax 360-779-4057
b) Pack product as you received it (on a pallet, if shipped on a pallet). This is so that the product does not get damaged in shipment.
c) Send Package back with shipper prepaid.
d) Credit for purchase price of product will be given when received, inspected for damage, use etc, and processed. Max 90 day return policy applies.
- Returns are gladly accepted within 30 days of the original purchase with the original receipt or a gift receipt, as long as the item has not been used and/or damaged. Gifts may be exchanged for store credit only. ( Max limit 90 days)Shipping and handling charges are non-refundable.
- If you have purchased any product from Higuera Imports that has not met your expectations, we are always pleased to
- process an exchange for other merchandise or
- Issue a store credit that can be used at anytime. Unfortunately, we are unable to issue a refund if it has been over 30 days from original purchase
- Return shipping expenses are the responsibility of the customer or gift recipient if the item is not defective. Only use our original packaging/boxing when returning, as Higuera Imports is not responsible for returned items that arrive broken. All items being returned must be in the original (new) condition when we receive them, we highly recommend that you insure for the full value on all returned merchandise.
It is the intention of the parties that any claim, action or proceeding arising under or in connection with this Agreement or the transactions contemplated hereunder or out of the distributorship relationship between Principal and customer or the end of that relationship, shall be resolved by final and binding arbitration. Arbitration shall be by a single arbitrator experienced in the matters at issue selected by Principal and Agent in accordance with the Rules of Procedure for Christian Conciliation of the Institute for Christian Conciliation, a division of Peacemaker Ministries. The arbitration shall be held in Seattle, Washington and shall be conducted in accordance with the Rules of Procedure for Christian Conciliation existing at the date thereof of the Institute for Christian Conciliation, a division of Peacemaker Ministries, to the extent not inconsistent with this Agreement. The decision of the arbitrator shall be final and binding and may be enforced in any court of competent jurisdiction. All costs and expenses incurred in connection with any such arbitration proceeding (including, without limitation, reasonable attorneys’ fees of both parties) shall be borne by the party against which the decision is rendered, or, if no decision is rendered or if the decision is a compromise, shall be shared equally by the parties. The foregoing provision shall not prevent Principal or Agent from seeking temporary injunctive relief from a court, pending resolution through arbitration, for any actual, anticipated, or threatened breach of the confidentiality provisions or restrictions as contained in this Agreement. In the event of any court proceedings pursuant to the foregoing or as a result of an appeal from or enforcement of an arbitration award, the prevailing party shall be entitled to receive from the other its reasonable attorneys’ fees and costs incurred in connection with such proceedings.
We reserve right to refuse material to any client if needed for any reason.
Advertised specials are believed to be correct, not responsible for possible text errors or omissions.
Markings on Items
California business and profession code section 17200 and 17500 and civil code section 1750 requires us to disclose that “Higuera Imports” and the artists name will be hand written on the bottom of all ceramic items and on the side edge of all tables at the artist’s discretion for size and locations. It is also US Federal law that the importer of record must be marked on all the items imported into the United States in a permanent fashion. All Italian items are handmade, signed, and as such can vary in painting and coloring.
We appreciate your business!!
Toll free: 888-300-2059